Privacy Policy

This Privacy Policy explains how FoxScan (“we,” “us,” or “our”) collects, uses, and protects your information when you use the FoxScan mobile application, website, and related services (the “Service”). By using the Service, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

• Account information — such as your email address, used to create and secure your account.
• Scan history — the products you scan and the insights generated for them, saved so you can review them later.
• Captured images — the photos of labels you take or upload so the Service can analyze them.
• Usage data — basic information about how you interact with the app (such as features used and diagnostic or crash data) to help us keep the Service working and improve it.

2. How We Use Your Information

We use the information we collect to:

• provide, maintain, and improve the Service;
• analyze the labels you submit and generate insights;
• save and display your scan history and weekly overview;
• manage your account and subscription;
• respond to your support requests; and
• protect the Service and comply with legal obligations.

3. AI Processing

To generate insights, the images and label information you submit are processed by artificial intelligence models, which may be operated by third-party AI providers on our behalf. These providers process the data to return a result to the Service. AI-generated insights may be incomplete or inaccurate and are provided for informational purposes only.

4. Service Providers

We rely on trusted third parties to operate the Service. They may process your information only to provide services to us and are expected to protect it. These include:

• Supabase — for authentication, database, and storage of your account data and scan history;
• RevenueCat — to manage subscriptions and purchases;
• Apple and Google — for app distribution and processing of subscription payments; and
• AI providers — to process images and generate insights.

Each provider handles data under its own privacy terms. We encourage you to review their policies for more detail.

5. Camera & Photos

The Service requests access to your camera and photo library so you can capture or upload label images to scan. We use this access only for that purpose. You can grant or revoke these permissions at any time in your device settings; without them, scanning features may not work.

6. Data Retention

We keep your account information and scan history for as long as your account is active or as needed to provide the Service. Captured images are retained only as long as necessary to generate and store your results, in line with our providers' processing. When you delete your account, we delete or de-identify your personal information, except where we must retain it to meet legal, security, or fraud-prevention obligations.

7. Your Rights & Choices

You control your information. From within the app you can edit your profile and delete your account, which removes your associated personal data as described above. Depending on where you live, you may also have rights to access, correct, export, or object to certain processing of your information. To make a request, contact us at support@foxscan.app.

8. Children's Privacy

FoxScan is not directed to children, and we do not knowingly collect personal information from children under the age required by your jurisdiction (for example, under 13 in the United States). If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

9. Security

We use reasonable technical and organizational measures to protect your information, and we rely on established providers such as Supabase for secure storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the Service. Your continued use after changes take effect constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy or your data? Contact us at support@foxscan.app.